Reference

What You Agree To When You Use cashlot

These terms govern your account, your activity on cashlot, and how we handle your data — straightforward language, no fine-print surprises. Access to cashlot depends on applicable state law, so eligibility varies by where you are located in the United States.

State-dependent accessUS-only policy scopeAccount-level termsPayPal, Venmo, Play+ coveredData handled under US standards
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cashlot What You Agree To When You Use cashlot
POLICY CONTACT

Reach Us About Legal or Account Questions

Team online

Live Chat

Open the chat window from any page in your account dashboard. A support agent can pull up your account record and walk through policy questions directly with you.

Email Support

Send detailed legal or account-access questions to our support address listed in your account settings. We respond in writing so you have a record of the exchange.

Account Help Center

The Help Center in your account portal covers data requests, identity verification steps, and how to submit a formal complaint or account-closure request.

DATA AND SECURITY

How We Protect and Handle Your Information

Data Retention

We keep transaction records and identity documents for the period required under applicable US state law. You can request a summary of what we hold by contacting support through your account.

Cookie Policy

Cookies on cashlot track session activity and payment-flow steps — for example, confirming a PayPal deposit reached your wallet. You can manage cookie preferences through your browser settings at any time.

Account Security

Your account login uses two-step verification. If you connect Venmo or a Play+ card, each withdrawal triggers a secondary confirmation to the phone number registered on your account.

Requesting Changes

To correct personal data, update your payment method on file, or close your account, submit a written request through the Help Center. We process verified requests within the timeframe required by state law.

Legal Questions We Hear Most Often

These are the questions we get from account holders most often when it comes to policy, data, and user rights. If your question isn't covered here, reach out through live chat or email and we'll respond with a written answer tied to your account.

Access depends entirely on your state's online gaming laws. We only allow accounts from eligible states. Check the eligibility notice during account registration to confirm your state is covered.

We collect your name, address, date of birth, and a government-issued ID for identity verification. If you link PayPal or Venmo, those payment identifiers are also stored as part of your account record.

Submit a data request through the Help Center inside your account dashboard. We'll compile your account record, transaction history, and identity documents and deliver them within the legally required window.

You can request deletion of non-essential data. Certain records — identity verification files and financial transaction logs — must be retained for the period mandated by applicable state law and cannot be removed early.

We send a notice to your registered email before any update takes effect. If you keep using the account after that notice period, the updated terms apply. You can close your account before the effective date if you disagree.

Start a formal complaint by submitting a written request through the Help Center or by emailing our support address. We log every complaint, acknowledge receipt, and respond within the timeframe set by applicable state regulations.
Reference

Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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